Sussex Community Portal

The Sussex Online Community Portal provides residents 24/7 access to view and pay utility bills, sign up for paperless utility billing, and enroll in autopay. All Payment Service Network (PSN) utility accounts must be transitioned to the new portal by June 2026. After that date, payments will no longer be accepted through PSN. Please note: There is no Quick Pay option in the new portal, and all users must create an account on the new portal. 

Visit our new Community Portal today to create your secure account and begin making utility payments right away.

How to Make a Payment with the Community Portal.

Payment Service Network (PSN) 

The Village of Sussex has partnered with PSN Payment Service Network to offer online payment services through June 2026. After that date, payments will no longer be accepted through PSN.

If you need assistance or are having difficulty with the PSN system, please call PSN Customer Support at (866) 917-7368.

To use this service, a convenience fee is assessed by PSN at the time of payment, based on the method of payment utilized.

• Payment by check or savings (eCheck) is free.
• For pinless debit and credit card payments, the convenience fee varies, but is 3.0% of the payment cost (plus $0.50 if the credit/debit card payment is under $100). Fees charged to residents offset the costs charged by financial institutions—the Village does not receive any revenue from these fees.

Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill. If you are an existing PSN or ACH customer, no action is required; your account has already been updated in these systems.

Example: Account # 01-00000327-00-1 has become 10327

View Bill or Amount Due Online

You can view your bill or balance due through PSN (free service). You will need to register the first time in order to view your bill and receive notifications when your bills are ready.

Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill.

Example: Account # 01-00000327-00-1 has become 10327

If you are an existing PSN or ACH customer, no action is required; your account has already been updated in these systems.

Help save money and resources; please consider opting out of receiving paper bills by clicking to "opt out."

ACH Customers

ACH automatic payments are an alternative option to the PSN online payments. This payment method authorizes the Village to take the funds from your bank account on the due date. Access the authorization form, which must be submitted with a voided check.

Please note: You  still register with PSN for paperless billing if you sign up for ACH automatic payments.

If you have been making your payments through the Automatic Payment Plan, you must submit a cancellation form if you want to change to the online PSN system.

If you have questions about the amount of your bill or need service, call Utility Billing at 262-246-5224, or email us at utilitybilling@villagesussex.org.

We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry.

PSN Instructions